Saturday, April 8, 2023

Charting The Evolution Of CCaaS Platforms | Blackchair

 


Evolution begins in response to changing contact center needs

With technological advances and changing customer behaviors, several changes took place within CX operations and delivery as well. The rise of social media platforms and messaging apps added new channels to contact center operations that modern customers expected.

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Charting The Evolution Of CCaaS Platforms | Blackchair

  Evolution begins in response to changing contact center needs With technological advances and changing customer behaviors, several changes...